Leadership Philosophy

Broward County is a diverse organization that is committed to leadership with integrity. As outcome-driven visionaries with a strategic focus, we are dedicated to organizational excellence through:

• fostering an environment of trust
• collaborative decision making
• resilience in the face of challenges, and
• cultivating staff through teamwork and active mentoring

Operating System Values

• Customer-Focused
• Responsive to Community Needs
• Quality-Focused
• Fiscally Responsible
• Proactive

Individual Behavioral Values

Passionate Commitment to Excellence

Taking pride in one’s work and demonstrating professionalism and a strong work ethic dedicated to the delivery of quality public service. We are devoted to doing and being our best, while focusing on continuous improvement.

• Provide SUNsational Service® to everyone
• Be positive
• Engage, participate and be enthusiastic
• Follow through and be dependable
• Do the "right" and the ethical thing
• Exceed expectations; do not accept status quo
• Speak highly of the organization
• Lead-regardless of your position
• Lead by example
• Accept responsibility for mistakes and make improvements

Openness & Respect

Honest, consistent, clear communication that is broadly disseminated to encouragealternative viewpoints and discussion. We demonstrate our high regard forcommunity and staff by making our processes transparent to all.

• Be approachable
• Be truthful
• Use clear language that is understandable to all
• Ask for and listen to input
• Share work-related information and recommendations throughout the organization
• Explain decisions and actions taken based on input received
• Never say "It's not my job."
• Acknowledge voice and electronic messages within one business day
• Arrive on time
• Do not interrupt co-workers or customers when they are speaking

Collaboration

Seeking input and participation while building trust and buy-in from stakeholders. Share information and practice open communication

• Work together to solve problems
• Actively listen, engage, and contribute
• Continuously learn
• Honor team decisions
• Respond to disagreements in a non-defensive, open manner
• Give and accept constructive criticism
• Ask for help

Innovation

Commitment to resourcefulness, creative thinking, and imaginative solutions that resultin quality public service.

• Think "outside the box" and provide alternative solutions
• Share credit for successes
• Actively solicit and share ideas
• Be willing to adopt new/improved processes
• Recognize and celebrate co-workers' ideas and successes