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About COA
COA Process
About COA
COA stands for “Comprehensive Operational Analysis.” It is an in-depth study of a transit system designed to identify strengths, areas for improvements, and provide suggestions to improve efficiency and increase usage. During this study the following issues will be addressed:
Who are BCT’s current and potential customers?
How is the overall system performing and what are areas for improvement?
How can BCT best serve its markets within its financial and operational capabilities?